Ashwood Grid Privacy Policy

Ashwood Grid is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site, including any other media form, media channel, mobile website, or mobile application related or connected thereto. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access our online platform.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on our site includes:

Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you register with our site, make a purchase, or consult with us through our bespoke furniture design, interior styling, or space planning services. This information allows us to fulfill your requests, understand your design preferences, and provide tailored services.

Derivative Data

Information our servers automatically collect when you access our site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing our site. This helps us to improve site functionality and user experience.

Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from our online platform. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, and you are encouraged to review their privacy policy.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via our online platform to:

• Create and manage your account.
• Process your orders and manage payments.
• Deliver bespoke furniture, curated home accessories, and consult on interior styling.
• Provide you with customized offerings and design recommendations.
• Improve the efficiency and operation of our online platform.
• Monitor and analyze usage and trends to improve your experience with our online platform.
• Notify you of updates and developments in our services, including sustainable material sourcing.
• Resolve disputes and troubleshoot problems.
• Respond to service requests and offer customer support.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, and marketing assistance. These third parties are obligated to protect your information and are prohibited from using it for any other purpose.

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

5. Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

6. Your Privacy Rights (GDPR)

For residents of the European Economic Area (EEA) and the UK, you have certain rights under the General Data Protection Regulation (GDPR) concerning your personal data. These rights include:

• The right to be informed about how your personal data is being used.
• The right to access the personal data we hold about you.
• The right to request the rectification of inaccurate personal data.
• The right to request the erasure of your personal data (the "right to be forgotten").
• The right to restrict processing of your personal data.
• The right to data portability.
• The right to object to the processing of your personal data.
• Rights in relation to automated decision making and profiling.

To exercise any of these rights, please contact us using the contact information provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on our site. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Ashwood Grid

74 Willow Street, Unit 3A

Manchester, Greater Manchester, M3 5GD

UK